hajee Terms & Conditions

These Terms and Conditions (referred to herein as "the Terms", "this Agreement", or "these Terms") constitute a legally binding agreement between you (the "Player", "User", or "you") and hajee (the "Platform", "we", "us", or "our"). By accessing, registering on, or using any part of the hajee platform available at hajee.app, you confirm that you have read, understood, and agreed to be bound by these Terms in their entirety.

If you do not agree with any provision of these Terms, you must immediately cease using the platform and, if applicable, close your account. Continued use of hajee following any published amendment to these Terms constitutes your acceptance of the revised version.

hajee reserves the right to amend, update, or replace any portion of these Terms at any time. When material changes are made, we will provide reasonable notice to registered players via the email address associated with their account, via an in-platform notification, or via a prominent notice on the hajee.app website. The date shown in the "Last Updated" field at the top of this document reflects the most recent revision.

These Terms should be read in conjunction with the following supplementary policies, which form part of this Agreement:

• The Privacy Policy, which governs how hajee collects, stores, and processes personal data.
• The Responsible Gaming Policy, which sets out the tools and obligations relating to safer gambling.
• Any specific bonus or promotion terms published at the time of an offer, which supplement the general bonus provisions in Section 5 of this Agreement.

In the event of any conflict between these Terms and the content of a supplementary policy, these Terms shall prevail unless the supplementary policy explicitly states otherwise.

hajee is operated as an online casino and sports betting platform targeting adult players in Bangladesh. All transactions and gameplay on the platform are conducted in Bangladeshi Taka (৳ / BDT). The platform is available in English.

Access to and use of the hajee platform is restricted exclusively to individuals who satisfy all of the following eligibility criteria at the time of registration and at all subsequent times while maintaining an active account:

• You must be at least 18 years of age. hajee is strictly an adults-only platform. There are no exceptions to this requirement under any circumstances.
• You must be acting on your own behalf as an individual person. Registering on behalf of another person, a corporation, a partnership, or any other legal entity is not permitted.
• You must not be subject to any self-exclusion arrangement — whether through hajee directly or through any third-party responsible gaming scheme — that prohibits your participation on gambling platforms.
• You must have the legal capacity to enter into binding contracts under the laws applicable to you in your jurisdiction.
• You must not be accessing the platform from a jurisdiction in which online gambling is explicitly prohibited by applicable law. It is your sole responsibility to determine whether your access is lawful in your jurisdiction.

hajee conducts age verification checks on player accounts. These checks may occur at the point of registration, at the point of a first withdrawal request, or at any other time hajee deems appropriate. Players may be required to provide documentary evidence of age and identity, including but not limited to a copy of a national identity card (NID), passport, or birth certificate.

Any account found to have been registered by an individual under the age of 18 will be closed immediately. Any funds deposited into an underage account will be returned to the original payment source after verification checks are complete. Any winnings accumulated in an underage account are forfeited in their entirety.

If you become aware that a minor has accessed the platform using your credentials or a device you own, you must notify hajee support at [email protected] immediately.

To access the full features of the hajee platform — including placing bets, playing casino games, depositing funds, and withdrawing winnings — you must register a player account. Registration is free of charge.

When registering, you must provide accurate, complete, and current information. This includes your full legal name (as it appears on official identification), date of birth, a valid email address, and a valid Bangladesh mobile number. You must not use false names, fictitious identities, or another person's personal details.

One account per player is strictly enforced. Each individual person is permitted to hold only one active hajee account at any time. Duplicate accounts — including accounts registered with different email addresses, phone numbers, or payment methods by the same individual — are prohibited. Where duplicate accounts are identified:

• All duplicate accounts will be closed.
• Any bonus funds credited to duplicate accounts will be forfeited in full.
• Genuine deposited funds (net of any bonus amounts) will be returned to the verified payment source after a standard review period.
• hajee reserves the right to withhold winnings generated across duplicate accounts pending investigation.

You are solely responsible for maintaining the confidentiality of your username and password. You must not share your login credentials with any other person. If you suspect that your account has been accessed without your authorisation, you must notify hajee immediately at [email protected] and change your password without delay.

hajee will never ask you for your password via email, live chat, or any other communication channel. Any communication purporting to be from hajee requesting your password should be treated as fraudulent and reported to our support team.

hajee reserves the right to suspend or close any account at its reasonable discretion where there is evidence or reasonable suspicion of: fraudulent activity, provision of false registration information, breach of these Terms, abuse of the bonus system, use of automated betting tools, or any activity that threatens the integrity of the platform or the experience of other players.

All financial transactions on the hajee platform are conducted in Bangladeshi Taka (৳ / BDT). hajee does not accept deposits in foreign currencies. Any attempt to deposit from a non-BDT source will be declined or converted at the platform's prevailing rate, which may differ from the official exchange rate.

Accepted deposit and withdrawal methods include: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard. The availability of specific methods may vary and is displayed on the Deposit/Withdrawal pages within your account.

Minimum deposit: ৳500. Maximum deposit: As displayed per payment method in your account dashboard. Limits may be adjusted for verified accounts upon request and at hajee's discretion.

Minimum withdrawal: ৳500. Withdrawals must be directed to the same payment method used to make the corresponding deposit (the "same-method rule"), except in specific circumstances approved in writing by hajee support.

Withdrawal processing times under standard conditions are as follows:

• bKash and Nagad: 5–15 minutes in the majority of cases during standard hours.
• Rocket and Upay: Up to 30 minutes under standard conditions.
• Bank transfer (Dutch-Bangla, City Bank, BRAC Bank, etc.): 1–3 business days depending on the receiving bank's processing schedule.
• Visa / Mastercard: 3–5 business days depending on the issuing bank.

Processing times stated above are targets, not guarantees. Delays may occur during periods of exceptionally high withdrawal volume (such as BPL finals weekend or Eid periods), during scheduled maintenance, or where a withdrawal triggers an enhanced verification review. hajee will communicate any material delay to the player via the registered email address.

hajee does not charge players a fee for standard withdrawals. However, your bank, mobile financial service provider, or card issuer may apply their own transaction charges. hajee is not responsible for fees imposed by third-party financial institutions.

Deposits must originate from accounts and payment methods registered in your own name. Third-party deposits — where the depositing account belongs to a person other than the registered hajee player — are strictly prohibited. Any such deposit is liable to be reversed and the associated account suspended pending investigation.

hajee reserves the right to conduct enhanced due diligence on withdrawal requests above ৳50,000 or where the source of funds is unclear. This may require the player to provide documentary evidence of the source of deposited funds. This is a standard anti-money laundering requirement and is not an indication of wrongdoing.

hajee offers a range of bonuses and promotional offers to both new and existing players. All bonuses are subject to the specific terms attached to each individual promotion as well as the general principles set out in this section. Where a conflict exists between a specific promotion's terms and this section, the specific promotion's terms prevail.

Wagering requirements: All bonuses awarded by hajee — including welcome bonuses, reload bonuses, free spins, cashback offers, and tournament prizes — carry a wagering requirement unless explicitly stated otherwise. The wagering requirement specifies the number of times the bonus amount (or the bonus plus deposit amount, as stated per offer) must be played through before any associated winnings can be withdrawn. The wagering multiplier for each offer is stated at the point of opt-in.

Eligible games: Not all games on the hajee platform contribute equally to wagering requirements. Slot games typically contribute 100% of each bet towards the rollover. Live casino table games (such as blackjack, baccarat, and roulette) typically contribute at a lower rate, as stated in the individual promotion terms. Sports betting contributions, where applicable, are also stated per promotion.

Bonus expiry: All bonuses carry an expiry date. If the wagering requirement has not been met by the stated expiry, the bonus amount and any winnings derived from it will be forfeited. Expiry dates are displayed in your account's Bonus section after opt-in.

Maximum bonus conversion: Unless a specific promotion states otherwise, the maximum amount withdrawable as a result of free spins or bonus-only play is ৳10,000 or 5x the bonus amount, whichever is lower. This cap does not apply to cash deposited by the player — only to bonus-derived winnings.

Bonus abuse: hajee monitors player activity to identify and prevent bonus abuse. Patterns that may constitute abuse include: registering multiple accounts to claim a welcome offer more than once; placing opposing bets across the same market to complete wagering with minimal risk ("bonus hedging"); using a bonus on games with near-zero variance to systematically clear wagering without genuine gameplay. Where bonus abuse is identified, hajee reserves the right to void the bonus, void associated winnings, and close the account.

General conditions applicable to all promotions:

• One welcome bonus per player, per household, per device, and per IP address.
• hajee employees, affiliates, and their immediate family members are not eligible to participate in player promotions.
• hajee reserves the right to modify, suspend, or withdraw any promotion at any time with reasonable notice to affected players.
• In the event of a dispute regarding a bonus, hajee's decision is final subject to the complaints procedure set out in Section 8.

By using the hajee platform, you agree to comply with all applicable laws and regulations, these Terms, and any supplementary policies. You further agree that you will not engage in any of the following prohibited activities:

• Fraudulent activity: Using stolen, cloned, or unauthorised payment instruments; providing false identity documents; creating accounts using false personal information.
• Collusion: Coordinating with other players to gain an unfair advantage in any game, tournament, or betting market, including chip-dumping in poker or coordinated sports betting to exploit pricing inefficiencies via collusion.
• Use of automated tools: Employing bots, scripts, artificial intelligence tools, or any automated software to place bets, spin slots, play live casino games, or interact with the platform in any way that is not performed manually by a human player.
• Exploitation of errors: Deliberately exploiting any technical fault, pricing error, software bug, or system vulnerability on the hajee platform. Any bets placed or winnings generated as a result of a known or apparent system error are void.
• Money laundering: Using the hajee platform to deposit, move, or withdraw funds that are the proceeds of criminal activity. hajee complies with anti-money laundering (AML) obligations and will report suspicious activity to relevant authorities where required.
• Multi-accounting: Registering more than one account for any purpose, including circumventing a self-exclusion, claiming a welcome bonus more than once, or avoiding a previous account closure.
• Harassment or abuse: Using any communication feature on the hajee platform to harass, threaten, abuse, or intimidate other players or hajee staff.
• Intellectual property violations: Copying, reproducing, distributing, or creating derivative works from any hajee content without express written permission.

Violation of any of these obligations may result in one or more of the following consequences, at hajee's sole discretion: immediate account suspension; permanent account closure; forfeiture of all bonus funds and any winnings derived therefrom; withholding of deposited funds pending investigation; and reporting of the activity to relevant law enforcement or regulatory authorities where legally required.

hajee reserves the right to void any bet or game result that was materially affected by a technical error, irrespective of whether the player was aware of the error at the time of wagering. In the event of a void bet, the staked amount is returned to the player's account balance.

All content on the hajee platform — including but not limited to the hajee brand name, logo, website design, graphical elements, game interfaces, text, promotional materials, and software — is the exclusive property of hajee or its licensors and is protected by applicable intellectual property laws.

Game content (including slot titles, live casino interfaces, crash game mechanics, and fishing game assets) is licensed to hajee by third-party game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These studios retain all intellectual property rights in their respective game content. References to these studios on the hajee platform are for identification purposes and do not imply endorsement beyond the existing licensing relationship.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the hajee platform solely for your personal, non-commercial entertainment purposes. This licence does not include the right to:

• Copy, reproduce, or redistribute any platform content.
• Reverse engineer, decompile, or disassemble any software used in the platform.
• Use the hajee brand name or logo in any context not expressly authorised in writing by hajee.
• Frame or mirror any portion of the platform on another website without prior written consent.
• Create any derivative work based on platform content without prior written consent.

Unauthorised use of any hajee intellectual property will be pursued to the fullest extent permitted by applicable law.

To the fullest extent permitted by applicable law, hajee's total liability to any player in connection with their use of the platform — whether arising in contract, tort (including negligence), breach of statutory duty, or otherwise — shall not exceed the total net deposits made by that player to their hajee account in the 30-day period immediately preceding the event giving rise to the claim.

hajee shall not be liable — whether in contract, tort, or otherwise — for any of the following categories of loss, even if hajee has been advised of the possibility of such losses:

• Loss of profits, revenue, or anticipated savings.
• Loss of business, contracts, or commercial opportunities.
• Loss of goodwill or reputation.
• Any indirect, consequential, special, or punitive loss or damage of any nature.
• Losses arising from interruptions to the platform caused by scheduled maintenance, force majeure events, third-party infrastructure failures, or cyber-attacks beyond hajee's reasonable control.
• Losses arising from a player's reliance on information published on the platform that was materially affected by a technical error, provided hajee takes reasonable steps to correct such errors promptly.

Nothing in these Terms operates to exclude or limit hajee's liability for: (a) death or personal injury caused by hajee's negligence; (b) fraud or fraudulent misrepresentation by hajee; or (c) any other liability that cannot be excluded or limited under applicable law.

Platform availability: hajee does not warrant that the platform will be available at all times, error-free, or free from viruses or other harmful components. Scheduled maintenance windows are communicated in advance where practicable. Unscheduled outages are addressed as promptly as operationally possible. Bets that were demonstrably accepted and confirmed before an outage began remain valid and will be settled once the platform is restored.

Complaints procedure: If you have a complaint regarding any aspect of the hajee platform — including a disputed bet settlement, a delayed withdrawal, or a bonus-related disagreement — you should contact our support team in the first instance at [email protected]. Please include your registered username, the date and time of the relevant transaction or event, and a clear description of the issue. hajee aims to acknowledge all complaints within 24 hours and to provide a substantive response within 5 business days. Where a complaint cannot be resolved informally, hajee will engage with the player's preferred escalation channel in good faith.