Responsible Gaming at hajee

hajee is committed to providing a safe, fair, and transparent betting and gaming environment for players across Bangladesh. We recognise that while the overwhelming majority of our players enjoy betting as a form of entertainment, a small number of individuals may develop unhealthy patterns of play. Our responsible gaming programme exists to identify those situations early and to provide practical help before harm escalates.

Responsible gaming at hajee is not an afterthought — it is a core pillar of how we operate. Every product decision, from the way deposit prompts are displayed to the frequency of session notifications, is reviewed against our player welfare standards. We hold ourselves to a higher standard than the minimum required, because we believe that a sustainable, trusted platform must put player wellbeing first.

Our responsible gaming framework covers four main areas: prevention (age verification, account controls), awareness (on-platform messaging and reality checks), intervention (proactive outreach to at-risk players), and support (self-exclusion, cooling-off periods, and referrals to external counselling services).

hajee's safer gaming policies apply equally to all products on the platform — sports betting (including cricket BPL, T20, IPL, and kabaddi markets), live casino games, slots, and arcade titles such as Fortune Dragon and Star Fishing.

hajee operates exclusively as an 18+ platform. This is a non-negotiable standard that applies across every product on the site — sports betting, casino games, slots, and arcade titles alike. Players must be at least 18 years of age to register an account, make a deposit, place a bet, or receive a withdrawal.

At registration: Every new player is required to confirm, via a mandatory checkbox, that they are 18 years of age or older and that they are registering on their own behalf. Providing false information about your age to circumvent this restriction is a breach of hajee's Terms and Conditions and may result in permanent account closure and the forfeiture of any balance held.

During KYC verification: When a withdrawal is requested — or when account activity triggers a routine verification review — players are required to submit a valid government-issued identity document. For Bangladeshi players, this typically means a National Identity Card (NID) or passport. The date of birth on the submitted document is checked against the age declared at registration. Accounts where the player is found to be under 18 are closed immediately and any deposits are returned in full.

Protecting minors at home: If you share a device with younger family members, we strongly recommend keeping your hajee account credentials private, enabling your device's parental control settings, and logging out of your account after each session. hajee cannot be held responsible for underage access that occurs because a registered adult player shared their login credentials.

Problem gambling is defined as gambling behaviour that disrupts or damages personal, family, or vocational pursuits. It exists on a spectrum — from occasionally spending more than intended, to compulsive gambling that has serious consequences for a person's health, finances, and relationships. Recognising the early warning signs is the first and most important step toward regaining control.

The following checklist includes common indicators that gambling may be becoming a problem. If you recognise several of these patterns in your own behaviour — or in the behaviour of someone you know — we strongly encourage you to use hajee's protection tools or to seek independent support.

• Spending more money on gambling than you originally planned or can afford.
• Chasing losses — placing additional bets in an attempt to win back money already lost.
• Gambling with money that was earmarked for essential expenses such as rent, food, or utility bills.
• Feeling anxious, irritable, or restless when not gambling or when attempting to cut down.
• Lying to family members, friends, or colleagues about the extent of your gambling activity.
• Borrowing money from others — including via bKash, Nagad, or bank transfers — to fund gambling.
• Gambling as a way to escape stress, low mood, boredom, or personal problems.
• Repeatedly attempting to stop or reduce gambling but being unable to maintain the reduction.
• Neglecting work, studies, family responsibilities, or health due to time spent gambling.
• Feeling a persistent preoccupation with gambling — thinking about past bets or planning future ones even during non-gambling activities.

Self-exclusion is the strongest protection tool available to hajee players. When you self-exclude, your account is immediately locked, all active bonuses and pending promotional offers are cancelled, and marketing communications to your email address and mobile number are stopped. You will not be able to log in, make deposits, or place bets for the duration of your chosen exclusion period.

hajee offers two types of self-exclusion:

• Temporary self-exclusion: A fixed-duration lock for a period of 1 month, 3 months, 6 months, or 12 months. At the end of the exclusion period, a 7-day cooling-off window is applied before your account can be reactivated. Reactivation requires a written request to [email protected] and cannot be processed before the cooling-off window has elapsed.
• Permanent self-exclusion: A permanent and irrevocable closure of your hajee account. This cannot be reversed. If you later wish to gamble online, you would need to register a completely new account — which hajee reserves the right to decline if it detects that the new registration is being made by a previously self-excluded player.

During any self-exclusion period, hajee will make all reasonable efforts to detect and close any new account opened by a self-excluded player. If you are aware of a duplicate account being active during an exclusion period, please report it immediately to [email protected].

Setting financial limits is one of the most effective ways to keep gambling within a budget you can comfortably afford. hajee allows players to set limits on how much they deposit and how much they lose over a defined time window. These tools are available to all registered players at no cost and with no minimum threshold — you can set a daily deposit limit as low as ৳100 if you wish.

How deposit limits work:

• You choose a limit amount in BDT (৳) and a time period: daily, weekly, or monthly.
• Once set, the limit is applied immediately. Any attempt to deposit beyond the limit during the active period will be declined.
• You can decrease your deposit limit at any time — the reduced limit takes effect immediately.
• To increase a deposit limit, a mandatory 7-day waiting period applies. This is intentional — it gives you time to reflect on the decision and protects against impulsive limit increases during a losing run.
• Limits are cumulative across all payment methods. A ৳5,000 daily deposit limit applies whether you use bKash, Nagad, Rocket, Upay, Visa, or Mastercard.

Loss limits:

In addition to deposit limits, hajee allows players to set a maximum net loss amount per day, week, or month. When your cumulative net loss for the period reaches the limit you have set, your account is temporarily restricted from placing further bets until the period resets. Loss limits can be lowered instantly; increases require the same 7-day waiting period as deposit limit increases.

Wager limits:

Players may also request a maximum single-bet or single-session wager limit. This is particularly useful for preventing high-stakes impulsive bets during moments of frustration or emotional play. Contact [email protected] to configure a wager limit on your account.

If you or someone you care about is struggling with gambling-related harm, seeking help is a sign of strength, not weakness. hajee's responsible gaming support is available directly through the platform, and we also encourage players to make use of independent organisations that specialise in gambling harm recovery.

hajee's internal safer gaming team can help you with any of the following:

• Activating or adjusting deposit, loss, or wager limits on your account.
• Setting up a cooling-off period or session time limit.
• Processing a temporary or permanent self-exclusion request.
• Providing a full account activity statement so you can review your gambling history objectively.
• Answering questions about responsible gaming tools available on the platform.
• Signposting you to external counselling or support organisations if you need more structured help than we can provide.

All responsible gaming enquiries are handled in English by a dedicated team member — not an automated chatbot. We aim to acknowledge all responsible gaming emails within 2 hours and to resolve requests for account restrictions within 30 minutes of acknowledgement.

External support organisations:

While hajee does not operate or endorse any third-party service, we recognise that independent support can be valuable for players dealing with serious gambling harm. The following types of services are commonly available to individuals in Bangladesh and internationally:

• Gamblers Anonymous (GA): A peer-support fellowship for people who wish to stop gambling. GA follows a 12-step programme and holds regular group meetings. Search for active GA groups or online meetings accessible from Bangladesh.
• National mental health helplines: Bangladesh has several government and NGO-operated mental health helplines that can provide crisis support and referrals to counselling services.
• GamCare (international): An international organisation offering online counselling, a helpline, and self-help tools for those affected by gambling harm. Their resources are accessible online from Bangladesh.
• Trusted family members or community leaders: For many Bangladeshi players, speaking with a trusted elder, imam, or community figure is a culturally appropriate and effective first step toward addressing problem gambling.

hajee's safer gaming team operates independently from the general customer support function to ensure that responsible gaming enquiries are handled by staff specifically trained in gambling harm awareness and intervention. Every member of the safer gaming team has completed accredited training in identifying at-risk players and facilitating appropriate protective measures.

You can reach the safer gaming team at any time using the contact details below. When emailing, please include "Responsible Gaming" or the specific action you need (e.g., "Self-Exclusion Request", "Deposit Limit Request") in the subject line so that your message is routed directly to the right team member without delay.

• Email: [email protected]
• Subject line (recommended): "Responsible Gaming — [Your Request]"
• Acknowledgement time: Within 2 hours, 24 hours a day, 7 days a week.
• Resolution time for account restrictions: Within 30 minutes of acknowledgement.
• Language: English only.
• Time zone: Bangladesh Standard Time (BST, UTC+6) — though the team is available 24/7 regardless of time zone.

If you are contacting us about a self-exclusion or account closure, please send the email from the address registered to your hajee account. This speeds up identity verification and ensures the restriction is applied to the correct account without unnecessary delay.