Help Centre
hajee Frequently Asked Questions
Everything Bangladeshi players need to know about accounts, bKash and Nagad deposits, withdrawals, cricket betting, slots, bonuses, and account safety — answered clearly in English.
This page collects the most common questions hajee players in Bangladesh ask about registration, payments via bKash, Nagad, and Rocket, account verification, cricket and slots gameplay, bonuses, and platform safety. If you cannot find the answer you need below, our English-language support team is available around the clock at [email protected].
Section 1
Account & Registration
Questions about creating your hajee account, verifying your identity, recovering access, and managing your profile.
Creating a hajee account takes under three minutes. Visit hajee.app, click the registration link, and fill in your full name, mobile number, email address, date of birth, and a secure password. You must confirm that you are aged 18 or above and agree to the Terms and Conditions. Once submitted, your account is active and you can make your first deposit immediately via bKash, Nagad, Rocket, or Upay.
hajee requires a valid government-issued identity document to complete KYC (Know Your Customer) verification. For Bangladeshi players, the accepted documents are a National Identity Card (NID), passport, or driving licence. The document must clearly show your full name, date of birth, and a photograph. Upload a clear photo or scan through your account settings. KYC is required before your first withdrawal and is usually reviewed within 24 hours.
You can reset your hajee password by clicking the 'Forgot Password' link on the login page. Enter the email address or mobile number registered to your account and hajee will send you a secure reset link or OTP. Follow the instructions to set a new password. If you do not receive the reset message within five minutes, check your spam folder or contact [email protected] for assistance.
No — hajee strictly permits only one account per person. Opening multiple accounts is a violation of hajee's Terms and Conditions and may result in all accounts being closed and any balances forfeited. If you have accidentally created duplicate accounts, contact [email protected] immediately to have the duplicates closed before they are detected through routine checks.
To permanently close your hajee account, email [email protected] from your registered email address with the subject line 'Account Closure Request'. Our team will verify your identity and process the closure within 48 hours. Any withdrawable balance will be paid out to your registered bKash or Nagad number before the account is closed. Alternatively, if problem gambling is a concern, consider requesting a self-exclusion first — see our Responsible Gaming page for details.
Section 2
Deposits & Withdrawals
Everything you need to know about funding your account and cashing out via bKash, Nagad, Rocket, Upay, and bank transfer.
To deposit via bKash on hajee, log in to your account, go to the Deposit section, and select bKash as your payment method. Enter the amount you wish to deposit, then complete the payment using your bKash app or by dialling *247#. hajee bKash deposits are processed instantly — your account balance is updated within seconds. The minimum bKash deposit is ৳200 and there are no fees charged by hajee on deposits.
Nagad deposits on hajee are processed instantly — in virtually all cases your account balance updates within a few seconds of completing the payment in the Nagad app. If a deposit has not appeared in your hajee account after five minutes, take a screenshot of the Nagad transaction confirmation and email it to [email protected]. Our team will manually credit the amount and investigate the delay.
The minimum deposit on hajee is ৳200, regardless of the payment method you use. This applies to bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and card payments (Visa and Mastercard). There is no upper limit on deposits, though your bank or mobile wallet provider may impose its own daily transaction caps. hajee does not charge any fees on deposits.
Most hajee withdrawals to bKash and Nagad are processed within 15 to 30 minutes of the request being approved. Bank transfers to Dutch-Bangla Bank, BRAC Bank, Islami Bank, or Sonali Bank typically take 1 to 3 business days depending on the receiving bank's processing schedule. Withdrawal requests are reviewed during hajee's standard processing hours. Your KYC verification must be complete before any withdrawal is approved.
The minimum withdrawal amount on hajee is ৳500. This applies to all withdrawal methods including bKash, Nagad, Rocket, Upay, and bank transfer. There is no maximum withdrawal limit for standard verified accounts, though very large withdrawals may be subject to additional verification steps. Withdrawals can only be made to a payment method previously used to deposit into your hajee account — this is a standard anti-fraud measure.
hajee does not charge any platform fees on withdrawals. However, your mobile wallet provider (bKash, Nagad, Rocket, or Upay) may apply their own standard transaction charges on the receiving end — these are outside hajee's control and vary by provider. Bank transfers are also subject to the standard processing fees set by your bank, not by hajee.
No — for security reasons, hajee only processes withdrawals to payment accounts that have been previously used for deposits on your account. This policy prevents fraudulent withdrawal attempts by third parties. If you have changed your bKash or Nagad number, contact [email protected] to update your payment details. You will need to verify your identity before the new payment number is accepted for withdrawals.
Section 3
Games & Gameplay
Cricket betting, live casino, slots, mobile play, and fair play — your game-related questions answered.
hajee offers cricket betting on all major tournaments including the Bangladesh Premier League (BPL), IPL, T20 World Cup, ICC Test matches, and international bilateral series featuring the Bangladesh Tigers. You can bet on match winners, top run-scorers, wicket-takers, over/under totals, live in-play markets, and more. Navigate to the Cricket section, select your match, choose a market, enter your stake in BDT, and confirm your bet.
Yes — hajee supports live in-play betting on cricket matches. In-play markets update in real time as the match progresses, covering ball-by-ball outcomes, next wicket, runs in the current over, and match result at any point. Odds shift dynamically based on the match situation, so act quickly if you see a value opportunity. In-play betting is available on BPL, IPL, T20 World Cup, and major international Test and ODI fixtures.
hajee's slots library includes hundreds of titles from leading providers such as Pragmatic Play, NetEnt, Microgaming, and Spribe. Games range from classic three-reel fruit machines to modern video slots with bonus rounds, free spins, and progressive jackpots. Popular categories include crash games, fishing games (including Star Fishing), Dragon-themed titles such as Fortune Dragon, and high-RTP video slots. The full catalogue is in the Slots section — no download required.
Yes — hajee is fully optimised for mobile browsers on both Android and iOS devices. You do not need to download a separate app; the platform runs smoothly in any modern mobile browser including Chrome, Safari, and Firefox. All mobile sessions are protected by SSL encryption, and the mobile interface supports the full range of games, deposits, withdrawals, and account management features available on desktop.
RTP (Return to Player) is the percentage of total wagers that a slot game pays back to players over a large number of spins. Most slots on hajee have an RTP between 94% and 97%, with some titles exceeding 97%. The individual RTP for each game is displayed in the game's information panel before you start playing. hajee does not alter the RTP of any game from the level set by the original game developer.
Section 4
Bonuses & Promotions
Welcome bonuses, wagering requirements, free spins, reload offers, and seasonal promotions explained.
hajee's welcome bonus is awarded automatically on your first qualifying deposit. The bonus amount is matched to a percentage of your deposit up to a stated maximum in BDT. To withdraw bonus-related winnings, you must complete the wagering requirement — typically 20x to 35x the bonus amount — within the validity period stated in the promotion's full terms. Check current welcome bonus details on
the hajee promotions page after logging in, as offer specifics may change seasonally.
A wagering requirement (also called a rollover or playthrough requirement) is the total amount you need to bet before bonus-related winnings can be converted to withdrawable cash. For example, a ৳1,000 bonus with a 25x wagering requirement means you must place ৳25,000 in total bets before withdrawing. Contributions from different game types vary — slots typically count 100%, while live casino games may count less. Full contribution rates are listed in each promotion's terms.
Yes — hajee regularly runs reload bonuses, free bet offers, and seasonal promotions for existing players. Promotions are often timed around major cricket tournaments such as the BPL, IPL, and T20 World Cup, as well as cultural events like Eid and Pohela Boishakh. Existing players can view all active offers by logging in and visiting the Promotions section. Promotional notifications are also sent to your registered email address if you have opted in to marketing communications.
Yes — a hajee bonus can be forfeited if you breach the promotion's terms. Common reasons include making a withdrawal before completing the wagering requirement, using a VPN to access the platform, opening multiple accounts, or placing bets that the promotion explicitly excludes. To avoid losing a bonus, read the full terms of each promotion carefully before opting in. If you are unsure whether a specific bet counts toward your wagering requirement, email [email protected] before placing it.
Section 5
Safety & Responsible Gaming
Platform security, data protection, age verification, self-exclusion tools, and support resources for players who need help.
hajee operates as a secure online betting and casino platform serving English-speaking players in Bangladesh. The platform uses SSL (Secure Sockets Layer) encryption on all pages to protect your personal and financial data. Games are supplied by certified international providers whose software is independently tested for fairness. hajee focuses on delivering a transparent, SSL-secured, and fair play environment for serious Bangladeshi bettors.
hajee protects your data using bank-grade SSL encryption across the entire platform — all data transmitted between your device and hajee's servers is encrypted and cannot be intercepted. Financial transactions via bKash, Nagad, Rocket, Upay, and bank transfer are processed through secure payment gateways. Your personal information is never sold to third parties. For full details, see the hajee Privacy Policy.
The minimum age to register and play on hajee is 18 years. This is enforced at registration via a mandatory age confirmation checkbox and again during KYC document verification. Any account found to belong to a person under 18 is closed immediately and any balance forfeited. If you believe a minor has accessed the platform using your credentials, contact [email protected] immediately and consider activating parental controls on your device.
If gambling is affecting your wellbeing, you can request a self-exclusion at any time by emailing [email protected] with the subject 'Self-Exclusion Request'. Specify whether you want a temporary exclusion (1, 3, 6, or 12 months) or a permanent exclusion. Your account will be locked within 30 minutes of identity verification, all marketing communications will stop immediately, and any withdrawable balance will be returned to your bKash or Nagad number. For more tools and guidance, visit our Responsible Gaming page.
Why Players Trust hajee
Platform Highlights
Instant bKash & Nagad Deposits
Fund your hajee account in seconds using bKash, Nagad, Rocket, or Upay. No waiting, no delays — your balance updates the moment your mobile payment clears.
BPL & IPL Cricket Betting
Bet on every BPL, IPL, T20 World Cup, and Bangladesh Tigers match with competitive odds, live in-play markets, and a full range of cricket bet types in BDT.
SSL-Secured & Fair Play
All sessions on hajee are protected by SSL encryption. Every game is supplied by certified providers and tested for fairness — your safety is built into the platform.
Mobile-First Experience
hajee works seamlessly in your mobile browser — no app download needed. Full game access, deposits, withdrawals, and account management on any Android or iOS device.
24/7 English Support
Our support team is available every hour of every day in English — including during Eid, Pohela Boishakh, and all public holidays. Email [email protected] any time.
Responsible Gaming Tools
Deposit limits, session time limits, cooling-off periods, and self-exclusion are all available on hajee. We apply account restrictions within 30 minutes of your request.
Still have a question not covered above?
Our English-language support team is available 24 hours a day, 7 days a week — including weekends and public holidays in Bangladesh. Email us at [email protected] and include a brief description of your question or issue. We acknowledge all emails within 2 hours and aim to resolve most queries the same day. For responsible gaming matters such as self-exclusion or deposit limits, include "Responsible Gaming" in your subject line for priority routing to a specialist team member.
Ready to Play?
Explore hajee — Bangladesh's Online Betting Platform
Cricket betting, live casino, slots, fishing games, and more — all accessible in English with bKash and Nagad payments.